Skip to main content

#ThankfulActs: Thank a Customer Service Representative

There are few things that can get me as upset as bureaucratic red tape.  I recently received a late notice bill for an account that is on autopay.  How could that happen?!  

I stewed about it all weekend (because of course I received the notice outside of business hours), and called on Monday morning to try to work it out.  The representative didn't even give me a chance to get upset.  She told me that a while ago, a notice was sent out that their system was being upgraded, and for automatic payments to continue, I needed to complete a form and send it in. 

"It must have got lost in the mail," she said.  "I will send out another form and reverse the late fee right now."

I told her she was so gracious, and that the form might be lost in my pile of paperwork.  

"Well, I want to give you the benefit of the doubt. I will reverse the late charge."  

I paid my bill, and all is right with the world.  I thanked her again.  

Customer service representatives deal with unhappy people day in and day out.  Frustration at a problem is often taken out on the representative.  What a horrible work environment!  

Today's challenge is to thank a customer service representative. 

 photo visiting2_zps6d4521f3.jpg

 photo ThankfulThought4_zps7d9599c2.jpg
Thanks for cheerful employees.

 photo signature3_zps16be6bca.jpg


Pin It

Comments

  1. I do that all the time! The reps who are courteous and efficient deserve to be appreciated that way - there are too many rude, disinterested ones who don't follow up on things! I am so glad you had great service this time!

    ReplyDelete
    Replies
    1. I think there are also plenty of competent ones who are on the receiving end of frustration that really has nothing to do with them personally, so a thank you and pleasant attitude is welcomed.

      Delete
  2. It wasn't worth the worry was it. But I get it, I no doubt would have been stewing too. Glad all was well in the end. Both the rep and you stepped up to the bat in a great way.

    ReplyDelete
  3. This one is easy for me -- I try and do it all the time. Having worked customer service for a number of years I tend to really notice when people do their job well!

    ReplyDelete

Post a Comment

Conversations are so much nicer when more than one person does the talking. :-) Please leave a comment and let me know your thoughts; I'd love to hear from you!

Popular posts from this blog

Ten Things of Thankful: Even in Times of Uncertainty

  A railroad switch point on the tracks at the Golden Spike National Historic Park There is a lot I don't know. I don't know who will lead the United States for the next four years (at the time I'm composing this post, that hasn't been determined yet.) I don't know when covid cases will stop rising in my state and start decreasing. I don't know how challenging situations will turn out. There is much uncertainty in life. Living in limbo-land is hard. It's emotionally exhausting. It can be immobilizing. My body seems to think chocolate is the answer, but I know that isn't a long-term solution. What do I need in times like these? I need to REMEMBER . 1. R esilience. People are resilient. I am resilient. I'm thankful for resilience. 2. " E ach Life That Touches Ours for Good." So many people, both those I know in "real life," and those I have only met virtually, have taught me, encouraged me, and been examples to me. I'm thankful

Ten Things of Thankful: Another Trip Around the Sun

  A mixed bouquet of pink and purple flowers sits on a round table Last weekend, I celebrated another birthday. I think the earth moves around the sun faster and faster each year, but I can't prove it. Before another minute goes by, let me share my Ten Things of Thankful list for this week. I'm thankful for family: A birthday dinner with my daughter Birthday calls/texts from family members Beautiful flowers from my children A Facetime call with grandchildren. (My grandson repeated three words the entire time: "I am three!" At one point, I told him I would call him Groot.😉)  Drexel and his laid-back nature (The following video shows Drexel on the floor, while the robotic vacuum repeatedly runs into him and starts up his hind leg and tail. Drexel never gets up.) John and his engineering skills. Yesterday, the bishopric of our ward (church congregation) drove around the neighborhood and (taking care to observe covid recommendations) passed out doughnuts to everyone. Eac

Ten Things of Thankful: Short and Sweet

  A yellow-orange sunset behind mountains, as viewed from my front porch. Red geraniums in white planter boxes line the porch rail. I'm thankful for: 1. Beautiful sunsets. 2. Snowfall. 3. Friends. 4. Flowers. 5.Online shopping. 6. Easy returns. 7. Organized rooms. 8. Prayer. 9. Family. 10. John. What are your ten things this week? Joining me this week: IThrive3:20 The Prolific Pulse messymimi's meanderings A season and a time Artistic Mystic Soul the Wakefield Doctrine Backsies Is What There Is Not Her Headache You are invited to the Inlinkz link party! Click here to enter