There are few things that can get me as upset as bureaucratic red tape. I recently received a late notice bill for an account that is on autopay. How could that happen?!
I stewed about it all weekend (because of course I received the notice outside of business hours), and called on Monday morning to try to work it out. The representative didn't even give me a chance to get upset. She told me that a while ago, a notice was sent out that their system was being upgraded, and for automatic payments to continue, I needed to complete a form and send it in.
"It must have got lost in the mail," she said. "I will send out another form and reverse the late fee right now."
I told her she was so gracious, and that the form might be lost in my pile of paperwork.
"Well, I want to give you the benefit of the doubt. I will reverse the late charge."
I paid my bill, and all is right with the world. I thanked her again.
Customer service representatives deal with unhappy people day in and day out. Frustration at a problem is often taken out on the representative. What a horrible work environment!
Today's challenge is to thank a customer service representative.
Thanks for cheerful employees.