Tuesday, November 8, 2016

#ThankfulActs: Thank a Customer Service Representative

There are few things that can get me as upset as bureaucratic red tape.  I recently received a late notice bill for an account that is on autopay.  How could that happen?!  

I stewed about it all weekend (because of course I received the notice outside of business hours), and called on Monday morning to try to work it out.  The representative didn't even give me a chance to get upset.  She told me that a while ago, a notice was sent out that their system was being upgraded, and for automatic payments to continue, I needed to complete a form and send it in. 

"It must have got lost in the mail," she said.  "I will send out another form and reverse the late fee right now."

I told her she was so gracious, and that the form might be lost in my pile of paperwork.  

"Well, I want to give you the benefit of the doubt. I will reverse the late charge."  

I paid my bill, and all is right with the world.  I thanked her again.  

Customer service representatives deal with unhappy people day in and day out.  Frustration at a problem is often taken out on the representative.  What a horrible work environment!  

Today's challenge is to thank a customer service representative. 

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Thanks for cheerful employees.

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6 comments:

  1. I do that all the time! The reps who are courteous and efficient deserve to be appreciated that way - there are too many rude, disinterested ones who don't follow up on things! I am so glad you had great service this time!

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    1. I think there are also plenty of competent ones who are on the receiving end of frustration that really has nothing to do with them personally, so a thank you and pleasant attitude is welcomed.

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  2. It wasn't worth the worry was it. But I get it, I no doubt would have been stewing too. Glad all was well in the end. Both the rep and you stepped up to the bat in a great way.

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  3. This one is easy for me -- I try and do it all the time. Having worked customer service for a number of years I tend to really notice when people do their job well!

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Thanks for making this a conversation. I love to hear your comments!